Grand Mercure Beppu Bay Resort & Spa

I had never written a Review before, but the service was so outstanding that I’m posting for the first time.We stayed for 3 nights and 4 days during Golden Week. From our Room we had a panoramic view of Beppu Bay, and the scenery was breathtaking—we were able to relax and enjoy our stay in complete comfort.The Onsen facilities were excellent, with a spacious indoor bath, an open-air bath where you can gaze up at the night sky, and even a sauna. All of my everyday fatigue melted away at once.The meals were also exceptional, with menus full of creativity. From Oita’s famous hamo (pike conger) dishes and Nakatsu-style fried chicken to a foie gras burger, seafood rice bowls with red sea bream, tuna, squid, and sweet shrimp, and freshly baked cream puffs—there was something for both adults and children to enjoy, and we were thoroughly satisfied.Above all else, what impressed us most was the staff’s hospitality. Even though it was Golden Week—the busiest time of year—everyone provided consistently warm and attentive service throughout our stay.We traveled with children and even encountered an unexpected situation we had never experienced before, but we received help in many different moments and were able to spend our time very comfortably.I love traveling and have stayed at five-star hotels around the world, but it has been a long time since I’ve been this moved by how well an Accommodation handled trouble or unexpected incidents. I wanted to express my gratitude through this Review.When we visit Oita again, we would absolutely love to stay here again. Thank you very much.

The location was great with a wonderful view. With an all-inclusive plan including dinner and breakfast, it felt very reasonably priced and satisfying.The meals were delicious and plentiful, and although it’s a Hotel, the bath area was spacious so I could relax. The Room had a great view and was large and clean.However, the location is inconvenient without your own car. There is Shuttle Service, but this Hotel felt more convenient by taxi.Despite that drawback, it was still a great Hotel. However, there were many overseas tour groups (six buses on the day), so the breakfast venue was very crowded. It was also hard to understand where to take off shoes in the bath area, and I was surprised that some guests entered with shoes on. I was also surprised that many people sat on the tables.