ANA Crowne Plaza Hotel Sapporo

Deluxe Room with breakfast for two (W breakfast included)① LocationExcellent. Subway station and JR station: 5–10 minutes on foot. TV Tower, Clock Tower, and Hokke no Hamakko: about 10 minutes on foot. Former Hokkaido Government Office Building, Susukino, and Ramen Sumire: about 15–20 minutes on foot. If the weather is nice, walking above ground is recommended; if it’s raining, the underground walkway is recommended.② ParkingThere is an underground parking lot, so it’s reassuring even if you come by car. JPY 2,000 prepaid. You can take your car in and out during your stay, and even after checkout (depending on how busy it is and the time of day), they will often accommodate you at the same rate if you consult the front desk—much appreciated.③ FacilityThe Room was quiet and clean, spacious without feeling cramped, and the bed was large with plenty of space for two people.The bathroom was a unit bath but as spacious as a larger apartment-style bathroom and very clean. The toilet paper holder rattled loudly, so it might be better to add rubber or something between it and the wall…There was a Nespresso espresso machine with plenty of capsules prepared (4 regular coffee + 2 decaf), which I really appreciated.There was an air purifier, but there was no water in it and it wasn’t turned on… Since it’s there anyway, I’d love it if it were set up so guests could turn it on with one button or if there were a brief note explaining what to do.The restroom on the lobby floor was disappointing—extremely small and old—and seems to need renovation urgently. Not suitable for modern people with long legs.④ AmenitiesA full set of cleansing products and toothbrushes were in the Room; everything else is picked up at the front desk. I think this initiative is very good.However, being asked at the front desk while looking at a list (“Which ones would you like?”) and receiving only what you answer one by one makes it a little hard to request things even when you want them.⑤ ServiceThe staff were wonderful. From casual conversation alone, you could tell they weren’t just going through the motions—they genuinely worked hard—and this felt like a lovely Hotel. In large Hotels (regardless of rank), service can vary because many different people work there; however, this Hotel truly felt comfortable throughout our stay. In particular, at the breakfast buffet venue on April 19th, a female staff member with shoulder-length hair worn down inferred from my question that I might have allergies; she wrote down notes about what ingredients were included in various items and brought them to me. Without making a fuss or overreacting in any way—yet being thorough, polite, warm—the kindness really came through clearly, which made me very happy.If her supervisor happens to know who she is from this description، I hope they will praise her. She was truly natural and wonderful.● My husband also had his first trip to Hokkaido thanks to this stay—a short 1-night/2-day trip since he rarely gets time off due to work—and he enjoyed this trip very much as well. Thank you very much.

I woke up early to take photos of the breakfast venue, and when I entered, everyone greeted me with a cheerful “Good morning,” which really lifted my spirits. The omelets, rice balls, smoothies, and every other dish were all delicious with perfectly balanced seasoning. After checkout, I asked to store my luggage at the cloakroom on the first floor, and their friendly smiles gave me another boost. They also told me that shopping at the bakery on the same floor comes with a 20% discount, so I was happy to make a purchase. The bread I bought as souvenirs was very tasty. I wasn’t feeling my best at first, but the front desk service was excellent, and after just one night’s stay I felt completely refreshed. Thank you for taking such good care of me.