Stesen Shin-Sugita × Penilaian perkhidmatan pelanggan yang tinggi di Hotel·penginapan gaya Jepun

We stayed as a couple. There’s a Don Quijote nearby, and it’s about a 2-minute walk from the nearest station. It’s also close to sightseeing spots, and they kindly stored our luggage even after checkout. The next morning, we used the foot bath, and with the nice weather it was wonderful. The staff were kind and courteous, which made our stay very pleasant. The Facility is a bit dated, but we felt it was great value for the price. We also enjoyed the welcome drinks and sweets. Thank you very much.

I’ve visited Kamakura many times on day trips, but this time I chose to stay at this Hotel because I really wanted to experience an overnight stay. They upgraded my Room, and I was able to relax and unwind completely. Dinner was a delicious kaiseki meal at Araju, and breakfast also featured gentle dishes that made the most of the ingredients. The Room was thoughtfully equipped with convenient features, such as a grab bar by the toilet and a chair provided in the bath. Even the paper cups for coffee in the lounge were stylish. Walking along Dankazura lit up at night and taking an early-morning stroll to Tsurugaoka Hachimangu Shrine made for a truly special time. Finally, I joined the Hotel’s early-morning walking tour and had a wonderful time. I’m already planning another stay.

I love Hotel New Grand. As a treat for myself, I visit twice a year—on my birthday and at Christmas. It’s a wonderful Hotel that always warmly welcomes me back with “Welcome home.” At Hotel New Grand, I enjoy a special escape from everyday life along with my heartfelt feelings. Thank you always for your warm welcome.

The Room was step-free and very comfortable. The amenities were Sekkisei and Stephen Knoll, and both the shower head and hair dryer were ReFa—everything was excellent. The compact size of the Room also felt cozy, and since the shower nozzle and bathtub faucet were separate, I could fill the tub while showering. The bathtub was a very comfortable size as well. A Hotel in a great location near the station and convenient for going out for drinks in Noge!! I will definitely stay again.

I stayed here the night before a trip to Izu. For dinner, I enjoyed food and drinks at BASEGATE Yokohama within walking distance, and then relaxed in the large public bath on the first floor of the Hotel. The Hotel was clean and comfortable. I’d like to stay here again when I visit Yokohama Kannai.

Ever since my first stay at Super Hotel about six years ago, I always look for a Super Hotel whenever I need Accommodation. This time I stayed at Super Hotel Kannai, and it was just as expected: thoughtful attention to detail, a bed that allowed me to sleep soundly, and a delicious breakfast. I arrived after 9:00 p.m., and the front desk staff kindly explained the parking options in detail, so I was able to park with peace of mind. Thank you very much. From now on as well, whenever I look for Accommodation, Super Hotel will be my first choice in the area.

I booked this Hotel to attend a funeral. It was clean and conveniently located near the station. The twin beds were large and very comfortable. It was convenient to pick up what I needed from the lobby myself. However, the water pressure felt weak. Maybe due to a water shortage? Thank you for your hospitality.

Thank you very much for your hospitality on this occasion. There were no major issues, and I am grateful that I was able to enjoy a generally comfortable stay. I hesitated to write this in a Review, but as I have no other way to convey my message, please allow me to share a few requests for improvement here. I am usually assigned Room 820, but this time I was shown to Room 620 for the first time. A common issue in both rooms is that the air-conditioning temperature setting is limited to a minimum of 23°C. This may not be a problem in midsummer when outdoor temperatures are high, but at this time of year the nighttime temperature drops, and at 23°C the cooling does not work well enough; each time, it becomes uncomfortably warm and makes it difficult to sleep. I understand the intention of narrowing the selectable temperature range and adjusting output at the outdoor cooling tower unit in order to reduce utility costs; however, if that results in guests having to endure an uncomfortable room temperature, I feel that is problematic. If possible, I would appreciate it if guests could select down to around 21°C. For reference, at Sotetsu Fresa Inn Yokohama Station East Exit, cooling can be set down to 20°C. In addition, compared with before the renovation, removing the working desk space and also removing the two towel hooks that were on the wall to its left has been inconvenient—there is now nowhere suitable to hang used bath towels to dry. Even in a twin room, there should be other guests besides myself who work in their rooms; having only a small table in front of a small high sofa is inconvenient. Also, leaving two chairs sitting by themselves where the desk area used to be seems like wasted floor space—and even on the lighting switch it still says “desk.” For your reference, I have attached an image of bath towel hooks installed in the full changing area at Sotetsu Fresa Inn Yokohama Station East Exit. Regarding Facility items specific to Room 620: The screw on the right-side bracket of the face-towel hook by the sink is loose and wobbles; please tighten it. Also, as for wall-mounted TV set: it tilts downward by about 7 mm on its left side; if possible, I would appreciate it if you could correct this. I sincerely apologize for raising such detailed points like an overly picky guest; however, there are many excellent aspects otherwise. As I would like continue staying with you going forward as well، these comments are offered with hopes for further improvements in convenience. I would be grateful if you could consider them positively.

There are large and medium-sized public baths, and late-night ochazuke and coffee service was available. It is an older building, but it is a comfortable Hotel that is kept very clean. The room rate was so reasonable I almost felt bad about it. It is on the hillside side of Sakuragicho Station in a quiet area. There were signs with the Hotel name on nearby utility poles, so it was easy to find. Nearby is Iseyama Kotai Jingu Shrine, Yokohama’s principal guardian shrine. It is also close to the Minato Mirai area, so I recommend it. The front desk staff were from overseas, but they spoke fluent Japanese and greeted me politely. Thank you very much.

Our Room was upgraded, which made the stay feel truly special. The shower room and bathtub handles were easy to use; some overseas ones can be complicated and confusing. Breakfast was the premium in-room breakfast, so it felt extra special and there was more than we could finish. It was a relaxing treat for myself, and I would definitely like to stay again.

My parents stayed at the Accommodation. They are a bit elderly and were traveling on their own, so I was worried, but the staff were very kind and made their stay comfortable and enjoyable. They said both the Japanese restaurant where they had dinner and the breakfast buffet were delicious, and they would like to come again as a family. Hearing their feedback made me very happy that I made the Reservation.

We stayed for two nights while sightseeing. We booked a Deluxe Twin room, which had a long sofa, and the sink, bath, and toilet were all separate, making it very comfortable. However, there was no hand-washing sink in the toilet area, so it was a bit inconvenient to go to the vanity. When we were confused during the self check-in process, a staff member quickly came over and helped us through it. It made us feel reassured that they were keeping an eye on everyone. Since our stay included breakfast, we had it at the cafe on the first floor. The toast bread was fluffy and very delicious. A Hotel I would recommend.

Thank you as always. I have a favorite Room and reserve it whenever possible. The harbor view through the large arched window is wonderful—sea kayaks floating on the water in the morning sun, and the beautiful night scenery. It’s the best! The staff are always kind, so I can spend my stay peacefully. Since the windows in this Room do not open, a special air purifier is also provided. Even with heavy luggage, the limousine bus from Haneda is convenient, so I often use Minato Mirai as my base when I have errands in central Tokyo. I look forward to staying with you again.

Overall, it was very good. Since I checked in and out using the self-service machine, I didn’t pay much attention to staff service. However, if I had to say one thing, it would have been nice to hear something like “Are you okay?” or “Do you understand?” just to confirm. I almost entered the wrong Room because I mistook the Room number 6 for 0. The Room was clean, spacious, and comfortable, but perhaps because it was during spring break there were many guests, and at night there were quite a few noises and what sounded like footsteps from the floor above, so there were times when I couldn’t rest well. The breakfast café was excellent in every way—service, serving, and food. If I have the chance again at a different time of year, I would like to stay again.

It was a wonderful Room with panoramic views of Yamashita Park and Yokohama’s night skyline. At night, from the rooftop, we enjoyed the illuminated views of Marine Tower and Landmark Tower. In the morning, having breakfast while taking in Yamashita Park adorned with roses was an elegant and luxurious experience. The guest Room was also spacious, allowing us to relax and unwind. I’d love to come again as a treat for myself. Thank you very much.

Located just a few minutes’ walk from Kannai Station, with Chinatown and other sightseeing spots also within walking distance. The Room was very clean and well stocked with amenities. I especially appreciated the extra touches like bath salts and eye masks, and would love to stay again.

This was my first time staying here, and everyone was very friendly, so I felt at ease throughout my stay. The Room was new and seemed very well cleaned, making it comfortable to relax in. Best of all, I was truly happy that the bath was spacious. I think this price may have been a lucky timing, but if I have the chance to visit the Sakuragicho area again, I would definitely like to stay here again!!

It was a wonderful Hotel. In particular, I was impressed by the excellent service. I don’t usually write Reviews, but the staff’s hospitality was outstanding, so I wanted to share this. Thank you very much. I would love to stay again.

This Hotel is directly connected to the station, making it extremely convenient. The Room and Facility are more than sufficient for a comfortable stay, and every time I stay here, I feel it’s perfect for relaxing after work or sightseeing. With the city’s international atmosphere and many guests from overseas, the staff also provide uniquely personal service. I would like to use it again when I have business nearby.

I often have opportunities to stay around Shin-Yokohama Station and Yokohama Station, and this Hotel was excellent. When I tried to check in at the kiosk, a front desk staff member approached me and helped right away, so everything went very smoothly with no waiting. The amenities were well stocked, and although the Room was compact, it was very clean and comfortable. The bathroom was also spotless. The bed was so comfortable that I ended up oversleeping in the morning. The TV also allowed me to watch streaming services like Hulu and ABEMA, so there were absolutely no downsides for me. I will definitely stay here again.