Shin-Sugita Station × Highly rated for dining at Hotel·Ryokan

It was a wonderful Room with panoramic views of Yamashita Park and Yokohama’s night skyline. At night, from the rooftop, we enjoyed the illuminated views of Marine Tower and Landmark Tower. In the morning, having breakfast while taking in Yamashita Park adorned with roses was an elegant and luxurious experience. The guest Room was also spacious, allowing us to relax and unwind. I’d love to come again as a treat for myself. Thank you very much.

I love Hotel New Grand. As a treat for myself, I visit twice a year—on my birthday and at Christmas. It’s a wonderful Hotel that always warmly welcomes me back with “Welcome home.” At Hotel New Grand, I enjoy a special escape from everyday life along with my heartfelt feelings. Thank you always for your warm welcome.

As I stayed alone, it felt a bit pricey, but I still want to stay here again. Meals were buffet-style, with an excellent variety and well-managed temperatures for each dish. At breakfast, I was surprised to have an omelet made right in front of me, one by one. There were several different types of baths, which I really enjoyed. Since I requested a high floor, the view was outstanding. I would like to stay again.

Overall, it was very good. Since I checked in and out using the self-service machine, I didn’t pay much attention to staff service. However, if I had to say one thing, it would have been nice to hear something like “Are you okay?” or “Do you understand?” just to confirm. I almost entered the wrong Room because I mistook the Room number 6 for 0. The Room was clean, spacious, and comfortable, but perhaps because it was during spring break there were many guests, and at night there were quite a few noises and what sounded like footsteps from the floor above, so there were times when I couldn’t rest well. The breakfast café was excellent in every way—service, serving, and food. If I have the chance again at a different time of year, I would like to stay again.

I stayed at Yokohama Tokyu REI Hotel. The Room was spacious and very clean, so I had a comfortable stay. The shower water pressure was just right, and I felt fully refreshed. The staff service was very kind, which made me feel at ease throughout my stay. Also, at checkout, if there were no additional charges, it could be completed smoothly just by returning the key/card, which was very convenient. The building’s exterior was also impressive. When I come to Yokohama for fan activities again, I would definitely like to stay here. Thank you!

We were fully satisfied with everything—the staff’s service, the room, and the meals.

It was a wonderful Hotel. In particular, I was impressed by the excellent service. I don’t usually write Reviews, but the staff’s hospitality was outstanding, so I wanted to share this. Thank you very much. I would love to stay again.

Our Room was upgraded, which made the stay feel truly special. The shower room and bathtub handles were easy to use; some overseas ones can be complicated and confusing. Breakfast was the premium in-room breakfast, so it felt extra special and there was more than we could finish. It was a relaxing treat for myself, and I would definitely like to stay again.

My parents stayed at the Accommodation. They are a bit elderly and were traveling on their own, so I was worried, but the staff were very kind and made their stay comfortable and enjoyable. They said both the Japanese restaurant where they had dinner and the breakfast buffet were delicious, and they would like to come again as a family. Hearing their feedback made me very happy that I made the Reservation.

I stayed here the night before a trip to Izu. For dinner, I enjoyed food and drinks at BASEGATE Yokohama within walking distance, and then relaxed in the large public bath on the first floor of the Hotel. The Hotel was clean and comfortable. I’d like to stay here again when I visit Yokohama Kannai.

This was my second stay. The hotel staff were very friendly and handled check-in and check-out politely! The room was very clean, but the freezer wasn't working, so my ice cream... that was a bit disappointing. Other than that, everything was excellent!!

This Hotel is directly connected to the station, making it extremely convenient. The Room and Facility are more than sufficient for a comfortable stay, and every time I stay here, I feel it’s perfect for relaxing after work or sightseeing. With the city’s international atmosphere and many guests from overseas, the staff also provide uniquely personal service. I would like to use it again when I have business nearby.

I stay from time to time, and the Room is always clean, and I can relax comfortably in the bath. I’m satisfied every time, but I would be happy if the women’s skincare amenities were a bit more in line with what you’d expect from Hyatt Regency. This time I didn’t add breakfast, but both the restaurant buffet and the French restaurant on the first floor are delicious, and the bakery’s nikin loaf bread is also great—I sometimes buy it as a gift. I’ll be back again!

I arrived in cold rain, soaked through and freezing, and you kindly upgraded my Room to a suite. Since I didn’t have any drinks with me, I really appreciated the tea in the fridge and the warm black tea from the minibar. Thank you very much. The spacious, luxurious Room was wonderful, and the amenities also smelled amazing. The entrance was a little hard to find, but the welcoming scent and calm lighting made for a very pleasant arrival. Next time, I’d love to try your highly rated breakfast.

I stayed at this Hotel because of its great Reviews. It was conveniently located near Yokohama Station, and the room was very clean. Amenities were available near the front desk, and I picked up what I needed. Unfortunately, I couldn’t have breakfast this time due to my schedule… If I have the chance, I’d like to visit again and enjoy breakfast as well. I used the in-room unit bath at night, but in the morning I refreshed myself with a soak in the large public bath. Thank you very much.

We stayed for two nights while sightseeing. We booked a Deluxe Twin room, which had a long sofa, and the sink, bath, and toilet were all separate, making it very comfortable. However, there was no hand-washing sink in the toilet area, so it was a bit inconvenient to go to the vanity. When we were confused during the self check-in process, a staff member quickly came over and helped us through it. It made us feel reassured that they were keeping an eye on everyone. Since our stay included breakfast, we had it at the cafe on the first floor. The toast bread was fluffy and very delicious. A Hotel I would recommend.

Thank you as always. I have a favorite Room and reserve it whenever possible. The harbor view through the large arched window is wonderful—sea kayaks floating on the water in the morning sun, and the beautiful night scenery. It’s the best! The staff are always kind, so I can spend my stay peacefully. Since the windows in this Room do not open, a special air purifier is also provided. Even with heavy luggage, the limousine bus from Haneda is convenient, so I often use Minato Mirai as my base when I have errands in central Tokyo. I look forward to staying with you again.

I’ve visited Kamakura many times on day trips, but this time I chose to stay at this Hotel because I really wanted to experience an overnight stay. They upgraded my Room, and I was able to relax and unwind completely. Dinner was a delicious kaiseki meal at Araju, and breakfast also featured gentle dishes that made the most of the ingredients. The Room was thoughtfully equipped with convenient features, such as a grab bar by the toilet and a chair provided in the bath. Even the paper cups for coffee in the lounge were stylish. Walking along Dankazura lit up at night and taking an early-morning stroll to Tsurugaoka Hachimangu Shrine made for a truly special time. Finally, I joined the Hotel’s early-morning walking tour and had a wonderful time. I’m already planning another stay.

The restaurant’s lunch is delicious, and the breakfast is also excellent. The Chongqing lunch is great as well. The parking staff are kind and courteous. Even late at night, the doorman greets guests warmly and politely. The Hotel is in a great location.\nI will stay here again next time—hopefully I’ll try the teppanyaki (laughs).

As always, we had a wonderful time. The chef, sommelier, owner, and staff all maintain the perfect balance of hospitality. Thank you for the warm experience. The food keeps getting even more delicious, and the pairings were excellent. We were also delighted to be guided to see the fireflies. Looking forward to visiting again in autumn!