Hotel Rosso Karuizawa

I have stayed at many Accommodations over the years, but this is the first time I have ever been so deeply moved by an Accommodation. When I called before my stay to ask about something, the accommodation manager responded with great care. From that conversation and the follow-up email, I could truly feel their heartfelt hospitality, and it reminded me of what service is really all about.I was so impressed that, for the first time ever, I brought a boxed assortment of sweets at check-in and said, “Please enjoy these together.” And that feeling continued after check-in as well. The thoughtfulness we received was something you rarely experience even at a luxury Hotel—I was nearly brought to tears.I don’t usually write Reviews, but I wanted to express my gratitude once again.The Room was extremely comfortable, and perhaps thanks to the Active Sleep feature, my sleep score on the app was an excellent 98. Thanks to you, our stay in Karuizawa became even more wonderful.The parking area was also easy to use, and being able to charge our plug-in vehicle was very convenient. The hot dog included in our Plan was also delicious.We would love to visit again. Thank you very much for everything.

From check-in onward, the front desk staff were exceptionally welcoming and attentive. I also used the high-pressure O2 box included in the Plan, which was very refreshing. Although it was only a one-night stay, the Room was a comfortable size (I stayed in a Hollywood Twin), and I had a very pleasant time. I would love to stay again during ski season. The service was truly outstanding.